WHAT’S IN MY NEW SMOAK LIPPIE?
Lots of amazing antioxidant vitamins to keep your lips smooth and kissable! Check the product page for full details and ingredients.
I JUST PLACED AN ORDER, WHEN WILL IT ARRIVE?
Yay, congrats on your new SMOAK order! We know you must be excited to get your new goodies in the mail, so we’ll get those right out to you. Packages are sent via USPS. The processing time for orders is generally 3-4 business days. We do our best to get orders out as soon as possible. Delivery time can vary once it’s in the post but generally delivery times within the United States are 3-5 days. (Holiday schedules may vary with USPS.) Thank you for your patience, order, and support.
HOW WILL MY ORDER SHIP?
All SMOAK orders are shipped via USPS within the US.
HOW MUCH IS SHIPPING?
Orders are shipped via USPS for a flat rate fee of $5 within the US. We’re adding international shipping soon too! (stay tuned)
I CHANGED MY MIND, AND WANT A DIFFERENT ITEM. CAN I CHANGE MY ORDER?
Sorry, once an order has been placed we are unable to alter it. All orders are final once placed and processed.
CAN I CHANGE MY SHIPPING ADDRESS AFTER ORDERING?
Very sorry, but we aren’t able to allow address or shipping changes once an order has been placed.
DO YOU OFFER RETURNS OR EXCHANGES?
We hope you absolutely love your new SMOAK goodies! We are committed to offering you the best cosmetics available. We hand pick each item, color, and detail. Please be advised that we cannot accept returns or exchanges due to hygiene and sanitary reasons. Because of this, all sales are final.
WHAT IF MY ORDER IS DAMAGED?
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact us immediately at firstname.lastname@example.org. Please provide the order number along with your email address and phone number for quick service. To assure prompt resolution, please keep the box, packing materials and the damaged items for inspection by the carrier. Our Customer Care team must be notified of all damaged items within 5 days of receiving your package.
I NEED TO TALK WITH SOMEONE ABOUT MY SMOAK ORDER, HOW CAN I GET IN TOUCH WITH SOMEONE?
Please feel welcome to reach out anytime at SmoakCosmetics@gmail.comand someone from our SMOAK Team will be sure to get back to you. We do our absolute best to answer emails within 1-2 business days. Want to get in touch sooner? You’re always welcome to reach out and say hello on Social Media. We love Instagram, message us anytime at @SmoakCosmetics.
DO YOU OFFER DISCOUNTS OR DO GIVEAWAYS?
Yes! Be sure to sign up for exclusive discounts, news, and giveaway offers by jointing our mailing list. (You can sign up on the homepage of our site.) Also, make sure to follow us on Social Media. Be sure to say hello so we can follow you back and stay in touch! We will occasionally host giveaways on Insta & FB so don’t miss out! #SMOAKSHOP